Refund policy
Effective Date: 2026-02-01
We want you to feel confident when ordering from Glen Breton. This Refund Policy explains how returns, refunds, replacements, and shipping issues are handled for purchases made through our online ordering pages.
30-Day Return Window
Where returns are permitted, you may request a return within 30 days of delivery. To be eligible, items must be unused, unopened, and in the original packaging, with proof of purchase.
Important Note About Alcohol Returns
Due to the nature of alcohol products and applicable regulations, we cannot accept returns of opened products. In many cases, returns of alcohol may be restricted or not permitted once an order has shipped.
If your order arrives damaged, incorrect, or missing, we will work with you to provide a replacement or refund (see below).
Damaged, Broken, Incorrect, or Missing Items
If your order arrives with breakage, damage, leakage, is missing items, or you received the wrong product, please contact us within 48 hours of delivery so we can make it right.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item(s), packaging, and shipping label (if applicable)
After review, we will provide either a replacement or a refund, depending on availability and the situation.
Lost, Stolen, or Delivery Problems
If tracking shows your order is delayed, lost in transit, or marked delivered but not received, contact us as soon as possible. We will coordinate with the shipping carrier and/or fulfillment partner to investigate.
If an order is confirmed as lost in transit or cannot be delivered due to a carrier error, we will issue a replacement or refund.
If a delivery is marked “delivered” by the carrier but cannot be located, we may require a short waiting period and/or additional information to support an investigation before a refund or replacement can be issued.
Shipping Fees
Shipping charges are generally non-refundable, except where a refund is issued due to an error on our part, a confirmed lost shipment, or a verified fulfillment issue.
Refund Method & Timing
Approved refunds are issued to the original payment method. Processing times vary by payment provider and financial institution, but refunds typically appear within 5–10 business days after approval.
Orders Processed by Third Parties (Canada vs United States)
Canadian Orders
Orders placed through glenbreton.com are processed for customers in Canada. Returns, refunds, and replacements for Canadian orders are handled in accordance with this policy and applicable Canadian regulations.
United States Orders
Orders placed through glenbreton.com/us are processed through a licensed third-party eCommerce and fulfillment provider. U.S. refund and replacement outcomes may also be subject to that provider’s processes and applicable state and local alcohol laws. Where there is a conflict, the third-party provider’s policies and legal requirements may apply.
Refused, Undeliverable, or Returned-to-Sender Packages
If an order is returned to sender due to an incorrect address, failed delivery attempts, refusal at delivery, or other reasons outside our control, refunds (if permitted) may be issued minus shipping and handling costs, and may be subject to regulatory restrictions.
How to Request Help
For return, refund, replacement, or delivery issues, contact us at:
Email: info@glenora1.ca